Privacy Policy

What we collect

When you place an order we collect your name, email, shipping and billing address, and order details. When you subscribe we collect your email address and, optionally, your dog's name. We also collect basic, anonymous usage data about how the site is used.

How we use it

To process and deliver your order, to answer your questions, to send order updates, and — only if you subscribed — to send occasional news and offers. You can unsubscribe from marketing email at any time using the link in any message.

Payments

Card payments are processed by our payment provider. We never see or store your full card details.

Sharing

We share only what's needed with the services that run the store: our payment provider, our shipping carriers, and our email provider. We never sell your personal information.

Cookies

We use essential cookies to keep your bag and session working, plus basic analytics to understand which pages are useful. You can block cookies in your browser, though the bag may stop remembering items.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email hello@pawche.com and we'll action it within 30 days.

Contact

Questions about this policy: hello@pawche.com.